STANDARD TERMS AND CONDITIONS OF SALE
The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
- Our invoices are payable at time of placing the order, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, SBS Office Solutions (SBS) reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. SBS Office Solutions will be authorized to suspend any provision of services without prior warning in the event of late payment.
- If a payment is still outstanding more than sixty (60) days after the due payment date, SBS Office Solutgions reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
- Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can SBS Office Solutions become involved in costs related to a country's legislation. The amount of the invoice will therefore be due in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
- SBS undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. SBS cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
- In order for it to be admissible, SBS must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
- All our contractual relations will be governed exclusively by law.
Small Orders: Orders under $65.00 will be charged a small order fee of $3.00.
Freight Policy: Orders will be shipped Ground Service via UPS, Fedex or USPS. Free shipping is offered for orders over $ 65.00. A flat $11.00 shipping is assessed to the orders under $65.00.
Additional Order Fees: SBS reserves the right to pass through any charges imposed on SBS by our Parcel carriers associated with, but not limited to, address corrections, refused orders, undeliverable orders, and/or residential delivery fees.
Order Cancellations: Orders are processed immediately to insure same-day shipping. Changes or cancellations cannot be made.
Damaged Orders: Damaged product accepted by customers will be the sole responsibility of the customer. Customer will be responsible for filing a freight claim with the carrier.
RETURNS: All returns ( defective or otherwise) must have an approved Return Authorization number (RA#). Products returned and determined to be empty (ie. fully used) will be denied credit or result in a charge back.
Aftermarket Returns: 6 month warranty on toner and copier cartridges for all aftermarket brands. ( including ink cartridges). Damaged items must be reported immediately upon receipt and the damage must be noted on the carriers paperwork. Credit will be issued once the customer obtains the RMA and defective items are received back to our warehouse. Upon receipt and inspection of defective item, a credit will be issued.
Defective OEM-supplies: All OEM supplies are covered by their respective manufacturers. All sales are final. The following manufactures must be contacted directly for credit/replacement of defective product.
Brother 800-294-4329 Ricoh 800-882-4858
Epson 800-533-3731 Sharp 800-237-4277
Lexmark 800-539-6275 Canon 800-828-4040
Dell 877-766-3355 Panasonic 800-346-4768
Samsung 877-873-7279 Xerox 800-275-9376
Okidata 800-654-3282
Defective OEM-Printers and Other Equipment: If the equipment fails to operate after removing from the box, contact the manufacturer's techinical support toll free number listed in the instruction manual and warranty registration card or go to the respective manufacturer's website to get their support number. A claim has to be filed directly with the manufacturer.
NON-DEFECTIVE RETURNS: SALES ARE FINAL ON ALL SPECIAL ORDER ITEMS-NO CANCELLATIONS OR RETURNS. For all other items, returns must be in original packaging and factory sealed where applicable. If product is not received in resalale condition, it will be sent back at your expense. All qualifying OEM returns must be returned within 15 days of original invoice. Returns will be subject to a minimum 30% restocking fee.
OBTAINING A RETURN AUTHORIZATION NUMBER (rma): Please email to returns@sbsofficesolutions.com to obtain an RMA #. Provide the following information in the email...Product purchased, invoice # and date or purchase. Reason for return.
Preparing Return Shipment: 1. Write RMA# on outside of each shipping carton.
2. Any shipment without RA# will be refused and not processed.
3. All returns must be shipped freight pre-paid.